Disappearing photos!

Hi - my photos keep disappearing! I've repeated saved and published the page with photos on and initially it's fine. However, the next time I check the site, they're red-crossed! site: greenbladetheatre.co.uk. Thanks in anticipation!

Eva

16 Posts
1 Reply Like

Posted 7 years ago

7 years ago

Eva

16 Posts
1 Reply Like

Adding I'm using internet explorer - although others have used other programmes.

7 years ago

jeremy, Employee

1349 Posts
90 Reply Likes

Hi there Eva,

I am sorry you are having this problem. Can you please tell me what pages your images are on so I can take a look for you?

Many thanks for working with us on this.

7 years ago

Eva

16 Posts
1 Reply Like

Thanks Jeremy - it's just the 'about us' page. There should be 3 profile shots in between each of the lines of intro.

7 years ago

Brianna

2045 Posts
92 Reply Likes

Hi Eva,

After republishing your site, I am seeing the pictures properly being displayed on your site. Here is what I am seeing:

Does this look correct to you? Please try clearing your browser's cache and let us know if you are now able to see the images. Here's a link with steps for clearing your cache: Clearing Cache

7 years ago

Eva

16 Posts
1 Reply Like

Hi - Brianna. Many thanks. That's correct but that's what I get when I republish the site myself. It stays for a while and then goes. It's not just my browser; other people can't see them at all. They should stay there and be visible to everyone, surely?

7 years ago

Sanja, Official Rep

10698 Posts
495 Reply Likes

Hello Eva,

They may also need to clear their cache as Brianna suggested. Would you mind advising this to people and see if that makes a difference for them, as well as for yourself?

Please let us know how this goes.

7 years ago

Eva

16 Posts
1 Reply Like

Hi Thanks for this - sorry I've been away. I've sorted my cache - it appears to be ok. I've told the person who reported it to me so they can try that, too. I won't be able to tell everyone who hits the site to do so, though.

Fingers crossed it works fine now for everyone who visits; photos will be a significant part of the stie.
Best wishes
Eva

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