Disqus Login Greyed Out

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  • Question
  • Updated 8 years ago
  • Answered
The option to login to Disqus via the Disqus method is greyed out on my website when using Firefox (latest). I've tried it in IE also and you can click on it however you receive an error. Am I missing something to be able to get this to work? Also, the facebook method doesn't work.
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LSHS2002

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Posted 8 years ago

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Brianna

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Hello,

Thank you for your message. Can you please inform me on if you are seeing this error while in the sitebuilder or on your published site? Also, what is the error message you are seeing? Please share your domain with us and we will gladly look into this issue further.

Cheers!
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LSHS2002

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lshs2002.net... I recieve the error on the published domain AND in sitebuilder.
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Brianna

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Hello,
Thank you for that information. When visiting your site, and signing into my personal Intense Debate account, I had no troubles logging in to leave a comment, please see the screenshot:

If you could send me a screen shot that would be great! This will give me more information and help me better get to the bottom of the problem.
Cheers!
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LSHS2002

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Sorry I was working on it trying to find another solution. The disquss comment format is back and you can see the issue i'm having.
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Brianna

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Hello,

Thank you for your message. When re-visiting your site, both a colleague and I still had no troubles logging in with Disqus. Please see these screenshots:




The Disqus area is not greyed out for us, and we are able to login to our Disqus account to comment. Is this different then what you are seeing? If so, please share it with us.
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LSHS2002

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Sorry for the delay and thanks for your response. The screen I see is I can't click on the login button at all. Could it be a settting that needs to be changed?
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Laura Thomas, Social Media Coordinator

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Hi LSHS2002, My best guess is Disqus is not recognizing that username. Are you able to click the "Cannot log in?" link or the "Register a new profile" link?
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LSHS2002

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I can click on both links & when I go to http://disqus.com/ I can log in direct there. Then when I go back to my blog i'm signed in there also.