DNS and CNAME problems.

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  • Updated 7 years ago
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I hope someone can help me. I have set up a website with Photodeck. I have my Domain name registered an billed through Yola and wish to keep that way. I need to change the DNS settings to link them together.

The instructions from Photodeck are as such.

Step 1: configuring your domain

Log onto the administration panel provided by the company that manages your DNS
Look for the “DNS records” page, sometimes also called “DNS zone”, “zone records” or “zone file”
Edit the subdomain of your choice or add a new record. (E.g. subdomain “www” for “www.alexsmithphotography.com”). The new record must be of type “CNAME“. As a value for the CNAME record (sometimes labeled “points to hostname” or “other host”), enter: “sites.photodeck.com“.
(Optional: if there is a TTL setting, enter “3600“)
First step is complete. It might take a few hours to be effective. Once your URL redirects to PhotoDeck, you will see the front page of your website, or alternatively a PhotoDeck “website not found” error page. In both cases, proceed to step 2 to properly link the URL to your own website.

However the DNS settings in my Yola account require an IP address in the "value" box.
My question is does this stay the same as it was originally an I just add "sites.photodeck.com" in the name box as a CNAME or do I require a whole new IP address from photodeck?
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brent

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Posted 7 years ago

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Emmy

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Hello Brent,
I just want to make sure I understand what you are wanting to do. Do you have a domain name purchased from Yola and you would like to use this domain for a site you have built elsewhere? If that is the case, we can do this one of two ways, but changing the A Records or by changing the name servers. If you have name servers this also requires corresponding ip addresses for each name server.

I can help you with this if the above is what you are looking to do. I would need your domain name that was registered with Yola as well as the A Records or the name servers (I can look up the corresponding ip addresses).

Let me know if I am not understanding fully what it is you are looking to do.

Kind Regards,
Emmy
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brent

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Thanks for the reply Emmy. It is a Yola purchased domain and a site built at Photodeck. The problem has been resolved thanks to Yola support. It had to be done under CNAME. Yola support update the TTL settings for me and all was good. Thanks anyway.