DNS & Hosting

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  • Updated 10 years ago
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Hello - i have made a site with synthasite and want to publish it.
i have previously bought domain name which i want to use.
it is on a hosted site at the moment.
I have it registered at a proper registrar separate to the hosting.

Trying to point this new site from here, to my owned domain name is proving problematic...
My registrar doesn't hold DNS records for it for one...
i've asked my current host to change it, - i have given them the DNS info from your setup instructions. But they say "if that's all the info they gave you, you'll still need host with us.."

What gives? who knows best? why is this so difficult!
previous host changes have by done by changing the name servers, not the dns records, what is this all about?

craig mccormick
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Posted 10 years ago

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Marije, Official Rep

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Hi Craig,

If your host doesn't allow you to edit your A Record to point to SynthaSite, you can use ZoneEdit. We have a tutorial that outlines the steps to using ZoneEdit (http://www.synthasite.com/tutorials/p..., and here they are:

ZoneEdit is not a domain registrar. You will not be able to buy a domain through ZoneEdit. Rather, you need them when you have registered a domain, but not been provided with suitable DNS management services enabling you to point your A record at SynthaSite. Important: You will need to request from your current domain registrar (the people who you bought your domain through) that they change your nameservers to the ZoneEdit nameservers.

These are the basic steps:
1. Sign up with ZoneEdit on www.zoneedit.com
2. From the homepage click on "Sign up".
3. Scroll to the bottom of the page and fill out the form. You can select the free trial option under "Select Service Option".
4. After you have successfully signed up you should receive an email with your access details. Use these to login.
5. Once logged in, click "Add Zones"
6. Enter your domain and click "Add Zone"
7. If your nameservers are not correctly set up, ZoneEdit will be request that you update them. You will need to get your current domain registrar to correctly set your nameservers to those provided by ZoneEdit - ns3.zoneedit.com and ns17.zoneedit.com in this case. Note: There can be a delay of up to 48 hours between your nameservers being changed, and ZoneEdit picking up the change.
8. Once your nameservers are correctly configured to point to ZoneEdit you should get a screen, which will let you manage your "Zone". To configure your domain to point to SynthaSite, click on "IP Addresses".
9. This takes you to an interface which lets you determine where your domain points. Leave the "name" field blank, enter as your "Numeric IP" and click "Add new IP address".
10. ZoneEdit will now ask for confirmation. Make sure you have correctly entered in the IP: We want to point both yourdomain.com and www.yourdomain.comyoudomain.com or www.yourdomain.com, both will end up at your website. Click on the top "Yes" button to select this option.
11. Your domain now points to SynthaSite. You can test if this has worked by typing your domain into your browser. If all has worked correctly you should end up at the SynthaSite homepage. Bear in mind that these DNS changes can take up to 48 hours to propagate through the internet.