DNS Problems

  • 26
  • Problem
  • Updated 4 years ago
  • In Progress
I've just tried to change my DNS settings for my domain radiostreamer.co.uk and now it's saying Nameservers for radiostreamer.co.uk are not hosted with Yola. Please manage your DNS settings with your nameserver host. When i visit the domain it sends me to cPanel's default page, Please please help?!?
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Jamie Hoult

  • 2 Posts
  • 0 Reply Likes
  • frustrated

Posted 6 years ago

  • 26
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Laura Thomas, Social Media Coordinator

  • 4536 Posts
  • 211 Reply Likes
Official Response
Just to update, this is a problem we are aware of and are working to fix. In the meantime, we are happy to update your name servers for you but we do request that you submit your request to support here in order to verify domain ownership prior to making changes to your DNS settings. We apologize for the frustration and inconvenience.
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Laura Thomas, Social Media Coordinator

  • 4536 Posts
  • 211 Reply Likes
Official Response
Hi everyone,

We are terribly sorry for the problems you are experiencing while trying to edit your DNS settings. We are working both on the support side to address your change requests as quickly as possible and on the engineering side to resolve the root cause of the problem not allowing you to make these updates yourself. We are making progress on both sides and hope to have a solution for you all soon.