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There could be an error with the HTML you've added, it's quite easy to not copy all the code! Could you try again or forward the code to us so that we can give it a try? I also suggest asking Sitepal whether there's a mistake with the code they've provided?
I have helped someone with Sitepal talking avatars before, so I know they can be a bit tricky, but they do work with SynthaSite if you can get the code right. If Marije's suggestion does not solve the problem, you could email the code to at firstname.lastname@example.org we can have a look.
Also you can try contacting Sitepal's support and tell them about the problem you are having this time round with your avatar. I know they gave us a solution last time we ran into difficulties.