If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
With a Yola Silver upgrade, you do receive a domain credit that can be used to redeem a custom .com, .net, .biz or .org domain. If you are not seeing this on your account, we'd love to look into it further with you.
Is your site currently published to a subdomain? If so, please share it with us. (This will help us to locate your account)
If your site is not published, please email email@example.com as we would prefer to keep your private information, such as your email, off of our public forum.
I tried to register my domain name for the last 5 days. I get this every time "There was a problem with your form.
Sorry, the total for the basket is non-zero, so you cannot exchange a credit for this"
I thought it was free. It is wanting to charge me 12.00 for the year on top of paying for the Silver Edition.