hi can any one help me i would like to change the dollars to pounds in my online store as most of my customers are uk and i would like them to see it in uk British pounds and not dollars thank you
sorry i should of said the new online store not the paypal wedge
sorry i should of said the new online store not the paypal wedge
Posted 7 years ago
Stefan, Official Rep
thank you all i will try and thank you again how long as this online store been live as i have only just seen it and i'm on just about every day
Just released within the last day Paddy.
Mine is saying I have no products even though there are 3 and i can see them on site editing mode. Also I do not get the advanced settings option on the products page. I have been trying for 1.5 hours. I have always loved yola, but this has tested my patience to the limit and I will really like a refund and to forget it ever happened :(
Hi Sophie,
I understand the frustrations that are associated with things not working as you describe. I feel for you on this issue.
Are you wanting some help to get this corrected? or have you decided enough is enough?
Gop.
I understand the frustrations that are associated with things not working as you describe. I feel for you on this issue.
Are you wanting some help to get this corrected? or have you decided enough is enough?
Gop.
I am not seeing how I can be helped. I was realy excited when I saw this feature and now I am nearly in tears with trying. I click online store and it still says 'add a product' even though I have 3 on there. When I click 'add a produt' it takes me to a product list page that shows my 3 products. But there is no advanced settings option at all anywhere on the page. Just a button that says 'back to the beginning' What could I be doing that is so wrong?? When I look at my site in editing mode, the products are there! I just dont get it :(
Hi Sophie,
I can help with this one.
Please click Back to the Beginning and you will be taken to your first page of your online store with the heading Recent Purchases or similar.
The Advanced Options is at the bottom right of this page and not the next page as you are describing.
I can help with this one.
Please click Back to the Beginning and you will be taken to your first page of your online store with the heading Recent Purchases or similar.
The Advanced Options is at the bottom right of this page and not the next page as you are describing.
Laura Thomas, Social Media Coordinator
Thank you Gop for your attempt to help. But that page does not exist on mine at all.
I go back to beginning and press 'Online store'
It does 'store opening' and loads onto a products list page.
At the bottom of the 'products list' page is a 'back to the beggining' button.
When I click this it reloads the 'store opening' page then loads bak onto the 'produts list' page.
The recent pruchases page does not exist on mine.
And the 'online store' page keeps saying I have not added any purchases when I have.
I am on a laptop I only bought last year with windows 7, so there is no reason it should be doing this :( I have about 6 sites with yola and have never come up against such a headache before.
I want the store to work, as it is a feature I have been looking forward to. But for some reason mine just seems like it has bits missing compared to what others have :(
I go back to beginning and press 'Online store'
It does 'store opening' and loads onto a products list page.
At the bottom of the 'products list' page is a 'back to the beggining' button.
When I click this it reloads the 'store opening' page then loads bak onto the 'produts list' page.
The recent pruchases page does not exist on mine.
And the 'online store' page keeps saying I have not added any purchases when I have.
I am on a laptop I only bought last year with windows 7, so there is no reason it should be doing this :( I have about 6 sites with yola and have never come up against such a headache before.
I want the store to work, as it is a feature I have been looking forward to. But for some reason mine just seems like it has bits missing compared to what others have :(
Wow.
OK. For some reason your added products aren't being identified.
Can you add them very simply by name to your catalogue. You can come back later to fill in the missing gaps. Or better yet add 3 make believe products that you can delete easily later.
make sure you Save and then you should be able to Go Back to Beginning.
Sophie if you wish I can have a look in your site through your account. To do this means that I would have to log into your Yola account. I am happy to do this but understand if you don't feel comfortable with this.
OK. For some reason your added products aren't being identified.
Can you add them very simply by name to your catalogue. You can come back later to fill in the missing gaps. Or better yet add 3 make believe products that you can delete easily later.
make sure you Save and then you should be able to Go Back to Beginning.
Sophie if you wish I can have a look in your site through your account. To do this means that I would have to log into your Yola account. I am happy to do this but understand if you don't feel comfortable with this.
Hi gop
I logged out and in a few times and finally it registered the products. I have now signed up with google checkout, but now it is not registering I have signed up with them lol. I put the merchant id in and merchant key. Should I select sandbox environment?
Then it wants me to choose australia post. But I live in the uk and will be using Royal Mail for my postage. Can I just choose not to use any of the options?
Thank you for your time and patience with me. You have been great x
I logged out and in a few times and finally it registered the products. I have now signed up with google checkout, but now it is not registering I have signed up with them lol. I put the merchant id in and merchant key. Should I select sandbox environment?
Then it wants me to choose australia post. But I live in the uk and will be using Royal Mail for my postage. Can I just choose not to use any of the options?
Thank you for your time and patience with me. You have been great x
When I look at my site through my site editor, most seems to be working now. I will simply specify to my customers that I will be sending using Royal Mail.
Thank you for all your help and support gop. You are a lovely person x
Thank you for all your help and support gop. You are a lovely person x
Hi Sophie,
I'm delighted that the gremlins went away!
You can always come back to the shipping and payment aspects later. I think it helps not to worry about these things at this stage and get your catalogue set up first. So don't set these options yet.
As far as setting a sandbox goes, with any gateway, is a very good step to do in the development phase as it allows you to go through mock-ups without really touching your account(s).
I'm delighted that the gremlins went away!
You can always come back to the shipping and payment aspects later. I think it helps not to worry about these things at this stage and get your catalogue set up first. So don't set these options yet.
As far as setting a sandbox goes, with any gateway, is a very good step to do in the development phase as it allows you to go through mock-ups without really touching your account(s).
I dont even understand what the sandbox is lol...I only know its a security measure :)
I got everything on and published my site, but the store is not there. So confuzzled as per usual with this store. But if it goes to form, it will shop up at some point lol
I got everything on and published my site, but the store is not there. So confuzzled as per usual with this store. But if it goes to form, it will shop up at some point lol
Yeah. I plan to send them wherever they are bought :)
OK.
You need to access the price list for Royal Mail shipping(International and national).
If you can then send me a copy I will give you instructions and a mock-up of your shipping schedule. I could do a search but I don't know what the best site is for up to date info. You may like to call your postage people to find out. You could also tell them that you are creating an online store and will be shipping via their service and could they advise you of their online support services. I think this would be the best way to find out.?
When you find the shipping Prices can you also check to see if they have a shipping API. If this is too much jargon you can just find the website and let me know. I can work from there.
Let me know here when you have the info and I'll give you my email address. No rush for this on my side.
You need to access the price list for Royal Mail shipping(International and national).
If you can then send me a copy I will give you instructions and a mock-up of your shipping schedule. I could do a search but I don't know what the best site is for up to date info. You may like to call your postage people to find out. You could also tell them that you are creating an online store and will be shipping via their service and could they advise you of their online support services. I think this would be the best way to find out.?
When you find the shipping Prices can you also check to see if they have a shipping API. If this is too much jargon you can just find the website and let me know. I can work from there.
Let me know here when you have the info and I'll give you my email address. No rush for this on my side.
I will check with Royal Mail and let you know :) Thank you for your brilliant help xxx
Laura Thomas, Social Media Coordinator
Ecwid is making some database updates to our online store now a sa few issues were reported of users struggling to access it. According to their engineers, the problem should be fixed for all affected users and they are now working to resolve the source of the original problem. Please let us know if you are still having issues so we can investigate further.
Laura,
I still can't access my online store data (as described below in the merged topic). Is work still being done on these issues?
I still can't access my online store data (as described below in the merged topic). Is work still being done on these issues?
I can't access the settings for my Online Store today. When I go to My Yola and click "Online Store" it says "Loading store data" and shows two arrows spinning in a circle. It never loads the store data though. I've tried reloading the page, logging out and logging back in, restarting the computer, etc. The Online Store still operates correctly on my site but I can't make any changes to it.
This reply was created from a merged topic originally titled
Online Store data won't load in My Yola.
This reply was created from a merged topic originally titled
Online Store data won't load in My Yola.
This should be up and running again djohnson.
It's still not working for me. I have the exact same issue as I did yesterday.
This is very frustrating for you. I also had a period within the last hour where I was getting the perpetual spinner and white pages again. Now it seems to be back on deck again, very slowly but it is getting there.
May I ask if your site is a GBBO sponsored website?
May I ask if your site is a GBBO sponsored website?
No it's not. I don't even know what that is.
Thank you. It's a subsidised program for getting British businesses online. There are a lot of them on Yola as Yola is one of the three parties involved with this program.
Laura Thomas, Social Media Coordinator
Hi djohnson,
The database updates are complete so if you are still struggling with your online store not loading we will need to look at your account. Can you please reply with the website address associated with your store?
The database updates are complete so if you are still struggling with your online store not loading we will need to look at your account. Can you please reply with the website address associated with your store?
givecommunitysecurity.yolasite.com
It still wasn't working as of an hour ago. Thanks.
It still wasn't working as of an hour ago. Thanks.
Laura Thomas, Social Media Coordinator
Thanks for providing your website address. I do see the issue you are facing with your store not loading. Our engineering team is working to fix this and we will contact you as soon as it is resolved.
Have these issues been fixed? I was going to spend the £100 to get this up and running but I'm not going to risk it now as it seems to be very problematic, especially for non US users.
If I spend the money will it work or will I have to spend hours fighting with it? Would Volusion be better?
Is there a trial run available? Any advice would be most welcome
liam
If I spend the money will it work or will I have to spend hours fighting with it? Would Volusion be better?
Is there a trial run available? Any advice would be most welcome
liam
Hi Liam,
I am using the system at this time and it is working. I'm not in the US.
I would expect that your experience with the Online Store would be free of such issues. Both Ecwid and Yola are stable platforms with occassional issues but I would say below others that I have used.
You asked about a trial run and yes Yola offer a 30 day refund which I was really surprised at. Not the fact that they offered a refund but the fairly extended time to get your head around the facility, is more than adequate. People with a web building awareness would be able to add products, a payment gateway and a shipping method within the day.
I haven't tried Volusion so I can't make any comparison.
I am using the system at this time and it is working. I'm not in the US.
I would expect that your experience with the Online Store would be free of such issues. Both Ecwid and Yola are stable platforms with occassional issues but I would say below others that I have used.
You asked about a trial run and yes Yola offer a 30 day refund which I was really surprised at. Not the fact that they offered a refund but the fairly extended time to get your head around the facility, is more than adequate. People with a web building awareness would be able to add products, a payment gateway and a shipping method within the day.
I haven't tried Volusion so I can't make any comparison.
Laura Thomas, Social Media Coordinator
Thanks for your kind words Gop.
Liam, I don't have much to add as Gop said it all better than I could have, but I did want to assure you that one of the main reasons we selected Ecwid as a partner was due to their ability to support our international members unique needs from shipping to currency selection. We hope your experience with our online store will feel simple and intuitive, but if by any chance you do experience an issue, we promise to address it promptly!
Liam, I don't have much to add as Gop said it all better than I could have, but I did want to assure you that one of the main reasons we selected Ecwid as a partner was due to their ability to support our international members unique needs from shipping to currency selection. We hope your experience with our online store will feel simple and intuitive, but if by any chance you do experience an issue, we promise to address it promptly!
am not really happy with this online store course i cant change the currency to gbp at all i been trying and following instructions can someone help me ?
Hi Lita,
I am happy to help you with this. Can you tell me where you get stuck with the instructions?
I am happy to help you with this. Can you tell me where you get stuck with the instructions?
i just want to change the currency but am trying everything but still cant find what u asking me too do is it any way i can just cancel the online store course i just paid for something that not even working
Here is a copy of the instructions within the tutorial:
Please click on the image to enlarge it so that you may be able to read the text.
Please click on the image to enlarge it so that you may be able to read the text.
Hi Lita,
Have you tried the instructions directly above?
If you can point me to the instruction number that isn't working for you then I can offer specific help.
If the Online Store isn't what you want then Yola will give you a refund. They have a 30 day refund promise on this facility.
Here are a few more screen shots that may help you with this problem:
This is what you will see (or similar) after you select the Online store in My Yola.
If you now scroll to the very bottom of this page you will see "Advanced Options" at the bottom right hand side.
Then the next screen to pop up will be this one (or similar)
Now if you go to Step #4 above and proceed from there, I think you will be OK. Please let us know if you would like further help with this.
Have you tried the instructions directly above?
If you can point me to the instruction number that isn't working for you then I can offer specific help.
If the Online Store isn't what you want then Yola will give you a refund. They have a 30 day refund promise on this facility.
Here are a few more screen shots that may help you with this problem:
This is what you will see (or similar) after you select the Online store in My Yola.
If you now scroll to the very bottom of this page you will see "Advanced Options" at the bottom right hand side.
Then the next screen to pop up will be this one (or similar)
Now if you go to Step #4 above and proceed from there, I think you will be OK. Please let us know if you would like further help with this.
i dont see all off that page on the online store i think mine is different sorry i just want to cancel it plz its not working for me.
Laura Thomas, Social Media Coordinator
Hi Lita Exclusives,
If you want to provide your website address, I can change the currency for you. If you still wish to cancel, please email support@yola.com and indicate the reasons you wish to cancel your online store and we'll be able to assist you further.
If you want to provide your website address, I can change the currency for you. If you still wish to cancel, please email support@yola.com and indicate the reasons you wish to cancel your online store and we'll be able to assist you further.
yhh if u can change it for me that wud be great thank you
this is my website http://www.litaexclusives.co.uk/
this is my website http://www.litaexclusives.co.uk/
I need to make the decision whether to use Yola for my online shop or go elsewhere. I want to use Yola as I am familiar with it but I am very worried that people are unable to get it to work.
Why is no trial available? This makes me very reluctant to part with cash up front for an unproven product. If I put days of work into creating a shop how can I be assured it will work in GBP?
Is anyone in Britain actually running a fully functional shop on Yola and if so is it working properly in GBP without lots of messing around with post codes, currency etc.
Does the system handle UK postcode lookup properly?
Any help would be appreciated as without a trial there is no way for me to actually appraise it for myself.
Regards, Liam
Why is no trial available? This makes me very reluctant to part with cash up front for an unproven product. If I put days of work into creating a shop how can I be assured it will work in GBP?
Is anyone in Britain actually running a fully functional shop on Yola and if so is it working properly in GBP without lots of messing around with post codes, currency etc.
Does the system handle UK postcode lookup properly?
Any help would be appreciated as without a trial there is no way for me to actually appraise it for myself.
Regards, Liam
Monique, VP of Customer Support
I understand the "try before you buy" request. However, right now we do not have the technical ability to offer a free trial. However, we do offer a money back guarantee if you are not satisfied. I know this thread looks intimidating because a number of people with a variety of issues have posted here.
What I can tell you for sure is this: there is a 3 step wizard you need to complete when you first create your Online Store. This can be done in a few minutes. Thereafter it is definitely possible, and easy, to change your currency to GBP. The instructions posted here do work. The biggest problem we have found is that people are not understanding that they first need to complete the wizard, and then they will be able to change their currency. We are looking into a way to automate this so that it detects your IP address and defaults to your local currency, but until we can do this I assure you that it is perfectly possible to do it manually. It also handles UK postal code look up properly.
In addition, while the Yola integration is new, I confidently say that Ecwid (the ecommerce solution we have integrated with) is far from unproven. You can see their showcase here: http://www.ecwid.com/demo/showcase/
I am not sure if there is anything else I can say to reassure you, but hopefully customers who have successfully set up their store using GBP will respond with their experiences.
What I can tell you for sure is this: there is a 3 step wizard you need to complete when you first create your Online Store. This can be done in a few minutes. Thereafter it is definitely possible, and easy, to change your currency to GBP. The instructions posted here do work. The biggest problem we have found is that people are not understanding that they first need to complete the wizard, and then they will be able to change their currency. We are looking into a way to automate this so that it detects your IP address and defaults to your local currency, but until we can do this I assure you that it is perfectly possible to do it manually. It also handles UK postal code look up properly.
In addition, while the Yola integration is new, I confidently say that Ecwid (the ecommerce solution we have integrated with) is far from unproven. You can see their showcase here: http://www.ecwid.com/demo/showcase/
I am not sure if there is anything else I can say to reassure you, but hopefully customers who have successfully set up their store using GBP will respond with their experiences.
I have mentioned this before Monique and other people, the Ecwid system does work very well with Yola and I have used it before with store sizes of approximately 10,000 products with about 20 categories.
Testing the Yola-Ecwid hybrid was very straight forward. There were and are no significant systematic or design issues with the hybrid store whatsoever.
Which do I prefer? I would say Yola simply because the setup doesn't require posting of multiple lines of code and the selection of categories for inclusion on a page of a store (if it's multi-paged) is much easier. The original Ecwid store required that you find the category code or number and this was quite an intense process. With the Yola-Ecwid store all this is performed graphically through the widget that appears at the appropriate time.
I think Mada Seghete, the person who lead this development, has done a fine job in getting this up and running with a very clear vision of what users want, understand and what they can deal with. The Ecwid product itself is truly top-notch and is within the goal of their dream of being the top e-com facility for widespread use in any kind of web-site.
The postal/logistics shipping plugins work and they are a godsend. I didn't have that benefit when I built the large store and the Zone and Shipping matrices were vast. Something in the order of 2000 entries. Royal mail doesn't have a public shipping API but rather a closed plug in for PayPal use. .
Testing the Yola-Ecwid hybrid was very straight forward. There were and are no significant systematic or design issues with the hybrid store whatsoever.
Which do I prefer? I would say Yola simply because the setup doesn't require posting of multiple lines of code and the selection of categories for inclusion on a page of a store (if it's multi-paged) is much easier. The original Ecwid store required that you find the category code or number and this was quite an intense process. With the Yola-Ecwid store all this is performed graphically through the widget that appears at the appropriate time.
I think Mada Seghete, the person who lead this development, has done a fine job in getting this up and running with a very clear vision of what users want, understand and what they can deal with. The Ecwid product itself is truly top-notch and is within the goal of their dream of being the top e-com facility for widespread use in any kind of web-site.
The postal/logistics shipping plugins work and they are a godsend. I didn't have that benefit when I built the large store and the Zone and Shipping matrices were vast. Something in the order of 2000 entries. Royal mail doesn't have a public shipping API but rather a closed plug in for PayPal use. .
Thanks again Gop.
I've seen the example website, thanks.
Just one more question if you don't mind!! I was thinking about putting Sagepay on my yola website. If I get yola's online store is sagepay included in that package? I'm worried that I would pay out my $10 a month and then have to pay for another ecommerce package too??Or is it all included?
Thanks
Sally
I've seen the example website, thanks.
Just one more question if you don't mind!! I was thinking about putting Sagepay on my yola website. If I get yola's online store is sagepay included in that package? I'm worried that I would pay out my $10 a month and then have to pay for another ecommerce package too??Or is it all included?
Thanks
Sally
SagePay is included as one of the payment gateway options Sally, already hardwired and selectable when you set that aspect up.. Your all good to go.
One thing I will point out and it's probably known to you, almost regardless of the payment system there is a commission taken for the transaction. This is a function of the payment system and is notm shared or controlled with or by Ecwid or Yola. I guess it's just the standard procedure and taken from the transaction fee at some point.
Here is a list of various payment systems ready to go with the Online Store:
Online Methods
Credit Cards and payment systems
PayPal Standard and PayPal Express Checkout
Google Checkout
Authorize.Net SIM
Moneris SELECTplus (Hosted Paypage, Canadian accounts)
HSBC (CPI)
Beanstream (Hosted Payment Form)
eWAY (Shared Payments CVN / "Hosted Payment" page)
2Checkout
Network Merchants
e-Path / manual credit card processing
Robokassa (Webmoney, Yandex.Money, etc)
QIWI
Sage Pay (Form integration)
PayJunction
iDEAL (via Mollie)
MultiSafepay ( iDEAL, credit cards, Giropay, DIRECTebanking, etc)
Suomen Verkkomaksut Oy
iPay88
PayOnline System
Virtual Cart Services
Any payment gateway that can emulate Authorize.Net API
Offline methods
Check
Business Check
Fax ordering
Money ordering
Personal check
Phone ordering
Purchase order
Wire transfer
and any you like..
Echecks
Authorize.Net SIM
2Checkout
Tell us how you are going and if you need any help or just to bounce ideas for clarification.
One thing I will point out and it's probably known to you, almost regardless of the payment system there is a commission taken for the transaction. This is a function of the payment system and is notm shared or controlled with or by Ecwid or Yola. I guess it's just the standard procedure and taken from the transaction fee at some point.
Here is a list of various payment systems ready to go with the Online Store:
Online Methods
Credit Cards and payment systems
PayPal Standard and PayPal Express Checkout
Google Checkout
Authorize.Net SIM
Moneris SELECTplus (Hosted Paypage, Canadian accounts)
HSBC (CPI)
Beanstream (Hosted Payment Form)
eWAY (Shared Payments CVN / "Hosted Payment" page)
2Checkout
Network Merchants
e-Path / manual credit card processing
Robokassa (Webmoney, Yandex.Money, etc)
QIWI
Sage Pay (Form integration)
PayJunction
iDEAL (via Mollie)
MultiSafepay ( iDEAL, credit cards, Giropay, DIRECTebanking, etc)
Suomen Verkkomaksut Oy
iPay88
PayOnline System
Virtual Cart Services
Any payment gateway that can emulate Authorize.Net API
Offline methods
Check
Business Check
Fax ordering
Money ordering
Personal check
Phone ordering
Purchase order
Wire transfer
and any you like..
Echecks
Authorize.Net SIM
2Checkout
Tell us how you are going and if you need any help or just to bounce ideas for clarification.
