domain

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  • Updated 5 years ago
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Already sent this message on YOLA support but some part of the email says "You can also post your question in our Community Forum where our official reps and friendly, helpful customers would be happy to answer you" so here is the copy of my email..
Domain transfer, my websites are now down and I can't even view them anymore, my subscription just got expired and what I was trying to do now is take back some of my domains back to GoDaddy, I checked my domains under YOLA and I was just confused with my domain status, the other will expire Nov 24, 2014 and that looks good, the other one will expire Oct 20, 2015 but it was asking for renewal, I was trying to transfer them back to GoDaddy but I was being ask for Transaction ID and Security Code but YOLA was sending me a single Code which freezes out the process of transfer. Any help?
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Marvin V Dimalanta

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Posted 5 years ago

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Marvin V Dimalanta

  • 9 Posts
  • 1 Reply Like
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Marvin V Dimalanta

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This is how all my domains run now
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Laura Thomas, Social Media Coordinator

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Hi Martin,

Your domains are not visible because your Yola Bronze hosting subscription expired in December. Also, you can't transfer domains that have already expired, they can only be transferred when they are active so for your expired domains you either need to reclaim them with us if they are still available (within the first 30 days after expiry) or wait for them to become available again and re-register them with the registrar of your choice.

I'm unclear what you mean by a single code freezing the process. In order to transfer any active domains, unlocking them will trigger an automatic email with your transfer code. That is all your new registrar should need along with your payment.
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Marvin V Dimalanta

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I don't wanna sound rude for going against this comment, I totally understand 100% about domain's expiration, as going back to my first post, my domains are still good, they got till next year "2015" it's just that my Bronze subscription expired but not the domains, what I was trying to do now is transfer the domains to another registrar, about the code I was asking, that fault was on my side and to my new registrar because the required data's are delayed for one day, anyways thank you for the reply, I love YOLA and I will still visit it always and leaving one active domain in it, I was moving some of my websites to another registrar due to some tools I really need.

Thank you Laura,

Marvin (not Martin..)