If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
A domain name with the Status of “CLIENT HOLD” or “REGISTRAR-HOLD” is expired.
Depending on where you perform the WHOIS lookup, the output may show the expiry date as being next year. This is a temporary year given by the Registry in order to allow the domain name to still remain registered to you even though the domain has expired. You can still renew your domain for a period of time by going to the Domains tab in your My Yola dashboard.
We prefer not to discuss your billing history on the forum to protect your privacy. If you could please email email@example.com from your login email address, we're happy to take a look at your account and provide you with more details.