Domain on client hold, but we are current in payments Need Help Now!

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  • Updated 5 years ago
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The title says it all. We are paid and current, but our primary domain is in client hold status. I can't wait 24 hours for Yola to respond.
Photo of Ed Roth

Ed Roth

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Posted 5 years ago

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Photo of Gop


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Do you know when the domain subscription expired? If you purchased it through Yola you can sign into your account and view your domains. That should give the details

Domain subscription and Yola account subscriptions are separate payments.
Photo of Jen


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Hello Ed,

A domain name with the Status of “CLIENT HOLD” or “REGISTRAR-HOLD” is expired.

Depending on where you perform the WHOIS lookup, the output may show the expiry date as being next year. This is a temporary year given by the Registry in order to allow the domain name to still remain registered to you even though the domain has expired.  You can still renew your domain for a period of time by going to the Domains tab in your My Yola dashboard.

We prefer not to discuss your billing history on the forum to protect your privacy.  If you could please email from your login email address, we're happy to take a look at your account and provide you with more details.

I hope that helps!