domain and mail

  • 1
  • Problem
  • Updated 7 years ago
  • In Progress
I have the incorrect domain name on my profile. How do I change it? I also want the mail option but the Yola Mail delection does not appear anywhere. I have upgraded to Silver in order to get the mail.
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Robert Menard

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Posted 7 years ago

  • 1
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RSPublishing

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Hi,

Incorrect domain name ? If the domain itself is incorrect i don't see any way of changing that UNLESS you mean that you would like to assign the domain name in your account to a different site in your account ? That can be done :)
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Robert Menard

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The domain listed on my account is different than the one that I am building.
I still can't get to register an email account either.
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RSPublishing

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Hi,

Okay i am slightly confused about the domain name. Are you building your website through GBBO ? The free domain or have you purchased a domain from Yola OR are you using a subdomain ? if the domain in your account is different from the site you are building it shouldn't be anything to worry about until you decide to publish your site and then , you can assign a domain name to your site. I assume you are talking about the Yola mail feature ? As soon as you log into your account (without going to one of your sites), on the left hand side is the menu for site traffic, domains, yola mail, and account.
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Brianna

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Hi Rynaldo,
Just an FYI - if a customer has signed up via a partnership with Yola, Yola Mail is not available to purchase.
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RSPublishing

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Hi Brianna :)

now i know that too. thanks ! also, are the users (especially the ones signing up via partnership), notified of this ?
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Brianna

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Hi Robert,

Thanks for bringing this to our attention. Could you please share a bit more about the incorrect domain name? Does it appear you have redeemed one that was spelled incorrectly? Please share this domain name with us and what the correct one should be.

In regards to your mail request - if you have signed up for Yola through a partnership such as GYBO or GBBO, Yola Mail is not available to you. You can however set up email through Google Apps. We have a detailed tutorial available here: Setting up your email with Google Apps.

We look forward to assisting you further, Robert.