If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
Do you possibly have more than one Yola account and the domain is located in another account? I don't want to discuss your private details here in the forum, such as login email address, so if you would like to email email@example.com and tell us your domain name we can do some investigation.