Domain down, please help!

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
Hi there,

My domain is down since 12/02. I cannot enter my site and my email is also down. My yola sais that the site is paid and active. Please help ASAP I am not receiving important emails.
Photo of cameron macfarlane

cameron macfarlane

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  • frustrated

Posted 6 years ago

  • 1
Photo of Stefan


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Official Response
Hello Cameron

Your domain,, has been suspended in accordance with the new ICANN policies. You can read more about it here : How the recent ICANN changes affect your website. ICANN tried to send you an e-mail to the e-mail address under which your domain is currently registered, but it seems that their e-mail bounced back.

You will be able to retrieve your domain, if you follow these steps:
  1. Log into your Yola account.

  2. Click on “Domains”.

  3. Click on “Advanced Settings” next to the domain name.

  4. Go to “Edit your domain registration info”.

  5. Change the email address to one you have access to.

  6. Click “Update details”.

  7. You will receive an email from Yola at the new email address. Follow the instructions and click on the link in the email. If you don't find the e-mail, please check your Spam and Junkmail folders as well.

  8. The link will redirect you to a page to verify your new email address.

  9. Check the box to agree to the Terms.

  10. Click “Submit” to validate the change.

Your domain will then be validated at the domain registry and be removed from suspension.