domain is not pointing to yola!

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
I have created a site that is ready to publish, yet when i try to to so with my own domain it says it is not pointed to yola. But if i enter the address in to my browser it takes me to the yola landing page that says it is. I then published it with the domain yola provide, and tried to delete that domain and replace it, now the site just hangs on the publish page. Please help
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mike harris

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Posted 6 years ago

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Stefan, Official Rep

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Hello Mike

Can you please provide the domain name for me to check your Yola account?
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mike harris

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Stefan, Official Rep

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Hello Mike

Thanks. I can confirm that your domain shows as correctly pointing to Yola when I look it up with a domain tool. How long ago did you set up pointing for your domain? It can take up to 48 hours for domain pointing to become effective. If this time period has passed and it's still not working, please send us a message via our Contact Support Form in order to connect you with your Yola account and assist you further.
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mike harris

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ok, thats good news. Now the fact that wheni try to publish the page, it just hangs
could you fix this too please? many thanks
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Stefan, Official Rep

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Hello Mike

At the moment I can't because I don't have the necessary information to find your Yola account in our system. Before you post sensitive data like login e-mail addresses, I'd suggest that you contact us via our Contact Support Form as mentioned above.
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mike harris

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ok,i have done as suggested with the contact form. I'll post updates here when a solution is reached.
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Stefan, Official Rep

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Great, thanks Mike!