Domain name

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  • Updated 7 years ago
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I created a website domain then realised i had made a mistake so i deleted it and the account and created a new one again 5 minutes later. how can i get the same domain back? will i still be charged for the domain which i cancelled so that i could make another one with the same name? no alternatives would work? please help, i really need this for my business.
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Colin McDonald

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Posted 7 years ago

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Brianna

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Hello, 

Thanks for your message. If you had signed up via a Google Partnership, such as Get British Business Online, we will be unable to transfer your domain from your old account to your new account. I would suggest that you email us at support@yola.com so we can see whether or not we are able to undelete your old account for you so that you can gain access to your domain again.
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Colin McDonald

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Thanks for your response, i'll try and contact that address. Do you know if i will still be charged for the domain which i purchased? i deleted the account within 5 minutes of purchasing but i did not publish the site.
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Brianna

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Hi Colin,

If you have signed up through a Google partnership, you will receive your custom domain for 1 year free of charge. If you made an actual purchase, you will still be charged for that product. Please share the domain in question, I will be happy to clarify whether or not you paid for that particular product.
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Colin McDonald

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Hi Brianna,

I did sign up through a partnership (Get british business online) and it said it would need my card details in order to purchase the domain but i wouldn't be charged for the first year as its free. the domain in question is www.mcdonaldfabrication.co.uk. I have created another website now, all i need is that domain to be made available and to make sure i'm not paying for the previous account which i deleted.
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Nazlie

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Hi Colin

Brianna is currently offline, but I am able to assist you further.  

We took at look at your accounts and see that your domain, mcdonaldfabrication.co.uk, is in your deleted account.  We were able to move the domain from your old account to your new account with the assistance of one of our engineers!  When you now log in to your account, you will be able to access your domain.

Just to clarify, the domain is free to you for one year on the the GBBO program.  I hope this helps!

Thank you 
Nazlie