domain name

I just purchased the gold package, and I don't have custom domain ?? Its telling me I have to purchase one for 11.95. Included in the gold package feature is the custom domain name. Please help me figure this out.

Moet Edwards

1 Post
0 Reply Likes
Frustrated and confused

Posted 7 years ago

7 years ago

Gop

7473 Posts
2115 Reply Likes

Hi,

The Gold package is a hosting package which doesn't include the domain. You need to purchase the domain separately.

7 years ago

Stefan, Official Rep

4448 Posts
190 Reply Likes

Hello Moet Edwards

In order to assist you further, I'd like to have a look at your Yola account. Have you published any website in your account to another domain or a yolasite subdomain? If so, please provide it here for me to find you Yola account.

Another question: May I ask you from where you upgraded to Yola Gold? Was it from our Pricing Page, or from your My Yola, or from your Sitebuilder?

Thank you for working through this with me.

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