Domain Name and Website Problems

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  • Updated 6 years ago
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I am trying to transfer my domain. I didn't get an email from from the partner of yola that verifies i own the domain. The site published and is now pushing the data to the old site that doesn't exist anymore. Even the .ca i got from yola doesn't work. What do I do? Does anyone know anything about this topic?
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whitewaterlandscapes

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Posted 6 years ago

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Gop

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Hello whitewaterlandscapes,

This is unfortunate but I think that it can be resolved very quickly.

If you can tell me your domain name I can check the database to see the registration details and let you know. It will also allow me to check the DNS settings to see where it is all pointing to and possibly explain what is happening with the setups on the way.

Finally here is an instruction to Transfer your .ca domain to a new domain registrar
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whitewaterlandscapes

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The one i got from yola is whitewaterlandscapes.ca and the personal one is whitewaterlandscapes.com which i tried to transfer to yola but never got the email to tell them if it is mine or not.
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Gop

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Domain Name.......... whitewaterlandscapes.com
Creation Date........ 2011-01-17
Registration Date.... 2011-01-17
Expiry Date.......... 2013-01-17
Organisation Name.... Jared VanderMeer
Organisation Address. 37 53017 Range Road 223
Organisation Address.
Organisation Address. Ardrossan
Organisation Address. T8E2M3
Organisation Address. AB
Organisation Address. CANADA

Admin Name........... Jared VanderMeer
Admin Address........ 37 53017 Range Road 223
Admin Address........
Admin Address........ Ardrossan
Admin Address........ T8E2M3
Admin Address........ AB
Admin Address........ CANADA
Admin Email.......... whitewaterlandscapes@gmail.com
Admin Phone.......... +1.780-938-1341
Admin Fax............

Tech Name............ Jared VanderMeer
Tech Address......... 37 53017 Range Road 223
Tech Address.........
Tech Address......... Ardrossan
Tech Address......... T8E2M3
Tech Address......... AB
Tech Address......... CANADA
Tech Email........... whitewaterlandscapes@gmail.com
Tech Phone........... +1.780-938-1341
Tech Fax.............
Name Server.......... ns2.officelive.com
Name Server.......... ns1.officelive.com

This hasn't been transferred to Yola that I can see.

A whitewaterlandscapes.com 207.46.222.28 10 hrs. This isn't Yola's IP address for their server.

You have a couple of options:

as you say transfer the domain to Yola's management or in fact you can point your domain from where it is to Yola's servers. This is free whereas a transfer generally incurs 12 months additional registration.

Let me know what you wish and I can give you the specific directions for either. Suggest that you simply point it.
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Gop

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Domain name: whitewaterlandscapes.ca
Domain status: registered
Creation date: 2012/03/31
Expiry date: 2013/03/31
Updated date: 2012/03/31

Registrar:
Name: Tucows.com Co.
Number: 156

Name servers:
pdns2.ultradns.net
pdns4.ultradns.org
pdns3.ultradns.org
pdns5.ultradns.info
pdns6.ultradns.co.uk
pdns1.ultradns.net

% WHOIS look-up made at 2012-04-01 03:04:13 (GMT)
%
% Use of CIRA's WHOIS service is governed by the Terms of Use in its Legal
% Notice, available at http://www.cira.ca/legal-notice/?lang=en
%
% (c) 2010 Canadian Internet Registration Authority, (http://www.cira.ca/)

I can't see who this is registered to specifically as the record doesn't say. It's likely to be yours I guess.

It is pointed to Yola's servers:
Name: whitewaterlandscapes.ca
Address: 184.72.229.176

since Yola's server IP address is 184.72.229.176
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Stefan, Official Rep

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Hello whitewaterlandscapes

Please let us know if this issue should not be solved. Thanks.
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whitewaterlandscapes

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Still having problems, I was told to wait 48hrs so I have done that, I never got the email that allows me to prove I own the whitewaterlandscapes.com domain to complete the transfer to yola. I still have access to the email i used to get the domain originally and i had it registered for over a year. Is there any other options or will the transfer that i paid for still go through? Let me know Stephan, its appreciated, I am trying to get my site back online as fast as possible.
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whitewaterlandscapes

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Still having problems, I was told to wait 48hrs so I have done that, I never got the email that allows me to prove I own the whitewaterlandscapes.com domain to complete the transfer to yola. I still have access to the email i used to get the domain originally and i had it registered for over a year. Is there any other options or will the transfer that i paid for still go through? Let me know Stephan, its appreciated, I am trying to get my site back online as fast as possible.
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Stefan, Official Rep

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Hello whitewaterlandscapes

Would you mind letting us know why you'd like to transfer your domain away from Yola? Are you missing anything with Yola or your domain management?

I have checked your account and found out that your domain whitewaterlandscapes.com is not managed by Yola, but a domain with a different domain registrar, and it's pointing to Yola.

You've got another domain, whitewaterlandscapes.ca, that you have recently bought from us. Is it actually this domain that you want to transfer away? Your .ca domain will need to be registered for 65 days before it is eligible for transfer. This waiting period is required by the domain registrar and unfortunately beyond our control.

Please let us know what you'd like to do, and we'll be happy to assist you further.
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whitewaterlandscapes

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Sorry I may not have been clear, I am trying to transfer my . com too Yola not away from it, still haven't got a email to verify its mine and complete tge transfer. trying to get tge site online as fast as possible.
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Jackie

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Hi whitewaterlandscapes,

I have reviewed your domain transfer, and it appears that when you started the transfer your domain had privacy enabled, so the authorization email was sent to the privacy address instead of your email address.

I can see that privacy has been removed from your domain, and we will re-initiate the transfer for you. As soon as this has been done we will let you know.

Thanks!
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Jackie

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Hi Jared,

Thank you for your feedback. I have reviewed your account, and I can see that currently your Yola site is only published to http://whitewaterlandscapes.yolasite.....

When you completed the payment to transfer your .com domain through your Yola account, did the steps ask you to choose a Yola site to publish to your domain? This could be the reason your Yola site was published to your .com domain.

It can take up to 48 hours for a DNS change to propagate across the internet. From your comments above my thoughts are, although you changed your .ca domain's DNS to publish to your Yola site, it still took some time for this change to take effect. As both your .ca domain and .com were published to your Yola site, your .ca domain was redirecting to your .com domain. Your .com domain was pointing back to your old deleted site, and as a result both domains were pointing to your old deleted site.

Your .ca domain is now pointing to Yola correctly. You can go ahead and publish the .ca domain and set it as your primary domain by following the steps in this tutorial: Assigning domains and creating a primary domain.

Once your transfer has been completed you will also be able to add your .com domain to your site, and set it as your primary or secondary domain as you prefer.

I hope that this information is helpful. If you would like to discuss it further please let me know.
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whitewaterlandscapes

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Jackie, the information you just gave was crystal clear and it a breath of fresh air to a business owner such as myself to have employees like you offering advise. Thank you for all of your help, I should be able to figure it out now, if i have any questions ill be sure to let you know.
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whitewaterlandscapes

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So i followed the steps in the process you gave and made the .ca my primary after adding it; however, it is still directing to the old deleted site. So do i just have to wait for it to respond and change or do i have to change a DNS setting?
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whitewaterlandscapes

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I changed it back to the .yolasite.com so that the site works in the mean time, if the .ca or the .com which showed up now are used or typed in they still go to the non-existant deleted site. Thanks in advance for your further help.
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Jackie

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Hi Jared,

Thanks for the update. I have removed whitewaterlandscapes.com from your site, and added http://www.whitewaterlandscapes.ca/ as your primary domain.

You can add the .com to your site once it has been transferred.

Hope this helps!
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whitewaterlandscapes

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Yes the first time it was locked so I unlocke it and then tried to complete the transfer by paying, thank you so much for the response. I am looking forward to hearing from you regarding the reinitiation of the transfer.
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Jackie

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Hi Jared,

I can confirm that the authorization email has been sent by OpenSRS/Tucows to whitewaterlandscapes@gmail.com, please let me know if you don't receive it within 24 hours (be sure to double check your Spam folder).

Thanks!
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whitewaterlandscapes

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Thank you, I received the email and sent in the authorization code, I appreciate your help. Ill comment here if I have any questions in the future.
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Laura Thomas, Social Media Coordinator

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That's excellent, thanks for letting us know!