Domain name; customer service?

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  • Updated 9 years ago
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I am just getting my free site finished up for publishing and I have a question about the domain name ... and the 24/7 customer support service phone number is temporarily unavailable? hmmm... 1. What will the url for my site be if I don't purchase a domain name? and if I purchase one, will the cost be credited towards upgrading to silver later?
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Posted 9 years ago

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Nathan, Champion

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Hi Donna,

I'm sorry that the phone support is unavailable. I don't have any information about the phone support, but one of the Yola employees probably will. (I'm a Yola Champ)

If you don't buy a domain, you will be able to choose a free Yola sub domain, such as

If you buy a domain, the money paid wont go towards Silver. But, if you purchase Silver you get a custom domain included plus lots of other features. Please click on this link for more information on Yola Silver: Yola Silver

Photo of Sanja


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Hello Donna,

We have changed our phone support hours. I apologize that you were not able to get through. You are more than welcome to leave a voicemail and one of the Yola Call Center agents will follow up the next day.

Nathan is correct in saying that if you use a free subdomain, your URL will look like

If you decide to purchase a custom domain, you will receive a 30% discount when you upgrade to Silver!

If you need any further assistance, please let me know.