Domain name expired despite paying for it a few days ago

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  • Updated 8 years ago
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I paid for my domain name a few days ago. So does it say it is expired?
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Versatile Onochie

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  • pissed off and confused

Posted 8 years ago

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hello VO,

I think that Yola will be able to fix this for you on Monday if not before hand. There are some problems with renewal software i understand so coinciding with the staff skeleton on the weekends it may just be the combination.

If you are worried about it then you can call your card holder and ask if monies have been debited by Yola. That will tell you if the process is underway.
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Laura Thomas

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Hi Versatile,

The email address associated with your forum account is not the one associated with your Yola account so I was unable to check your account status. Please submit a request to support here and our Payments team will review your renewal and account status.