Domain name not working

  • 1
  • Question
  • Updated 8 years ago
I just purchased the Yola Silver and I can not get my new domain name to work. Thanks
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Larry Smith

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  • confused

Posted 8 years ago

  • 1
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Brianna

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Hi Larry,

Please share the domain you purchased so we can look into this with you!

Cheers
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Larry Smith

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Hi Brianna,

I purchased www.horizonprt.com for my website.

When I first made the website, I named it: HPRT paranormal case study. But renamed it: Horizon Paranormal Research Team. That's why the URL says " http://horizonparanormalresearchteam....
But when I edit the website, it says "HPRT paranormal case study as the name of the website. I am confused to what name to place the new domain onto. I only have one website. I hope this makes sense to you. If you need any additional Info. please let me know. Thanks
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Sanja, Official Rep

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Hello Larry

Thanks for sharing your domain name. It does not appear that the domain credit for your domain: horizonprt.com has gone through. Can you please try redeeming your domain credit again. Please let us know if you continue to have troubles.
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Larry Smith

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Hi,
I tried to place the domain name on my website again but it still does not work. Is there something else I can try or can you correct the problem from your end.

Thanks,

Larry
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Marije, Official Rep

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Hi Larry - I'd like to do this for you but domain registrations require some personal information that shouldn't be shared on a public forum like this one. Could you send an email to support@yola.com Att: Marije so that I can assist you further? At this point, I'll need your phone number, so if you could include it in the email, that would be great.