Domain name renewal

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  • Updated 6 years ago
Ok, one of my OWebsite's has been down for one week, and when I call Yola Support they say they cannot disclose the email address it was purchased under. Well I know I did purchase the Domain and the "Who is info" says Yola Hosted, But I am getting no where with this, Please I believe I need a supervisor to help get this resolved so I can get the Website back up. I'm Yola Silver and have approx 15 sites with Yola right now and about the same number of Domain Names as well as I have referred two very good Customers that are building now with Yola. Just I need this Domain Renewed, Please contact me with help and no more run around. Sincerely LuzMary Cape Coral, FL
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LuzMary

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Posted 6 years ago

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Stefan, Official Rep

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Hello LuzMary

I was able to find your Yola account in our system, and I can see multiple domians which have been deprovisioned because they have expired. Can you please let me know which of your websites is down by providing the domain name to which your website is published to? I'll then be able to check for you if the domain can still be renewed.