Domain name renewal notification. Scam or real?

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  • Question
  • Updated 5 years ago
  • Answered
I just received an Email from "noreply@ordertracking8798323.com" saying my domain name is about to expire as of Jul 31st.
My account with Yola isnt set to expire until Jan 2013.
I was my understanding that I was paying for my domain name through Yola.
Is the Email I received a legitimate bill? Or is it a scam?
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Thomas Mendez

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Posted 6 years ago

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Gop

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Hello Thomas,

You can check if your domain was purchased through Yola by looking in your account. Just check "domains" and I think you will see details of expiry there.

There are many scams on domains so it is good to bring this forward as it keeps people in tune and aware.
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Laura Thomas, Social Media Coordinator

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Hi Thomas,

Sounds like SPAM. Any message you receive from us will clearly indicate an @yola email address. If you share your domain name we're happy to confirm your subscription details for you, or you can verify for yourself following the information Gop provided above.
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Thomas Mendez

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Sure.
the domain name is
"ASOGenius.com"
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Stefan, Official Rep

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Hello Thomas

I have checked your Yola account in our system, and I can confirm that both your domain and your subscription package are valid until 24 January 2013. You will not need to do anything for now. Thank you for letting us know about this Spam e-mail and contacting us right away. When it is time to renew your domain and package, you will not only receive an e-mail from us as Laura described it above, but also see reminders within your Yola account in your My Yola.

Please let us know if you have more questions on this.
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sonu

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hello thomas please let me know kittiwakeproactive.com is this domain booked by your company please help me i am not able to get detail from which company i booked domain and i am getting mail from

noreply@ordertracking8798323.com"
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Stefan, Official Rep

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Hello sonu

The domain kittiwakeproactive.com is not registered with Yola. Is your question related to Yola?
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Richard

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I received an email to renew my domain name for a $23 fee...is this a scam?

This reply was created from a merged topic originally titled
Email scam.
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Laura Thomas, Social Media Coordinator

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Hi Richard,

If your domain is registered with Yola and another company contacts you for renewal it is SPAM and could also be a scam. If you reply with your domain name we are happy to check your status.
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Gordon Ballantyne

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The YOLA scam - they get you on sneaky free website turns to little upgrades turns to $90 charges on your credit card 1+ years later that you didn't know were coming. I call this a SCAM. Watch out for charges into the future. You can try cancelling yourself in their secure site but they don't give you the option nor tell you to how to cancel subscription. You have to come to the I've been scammed and I'm pissed off forum. Beware of the YOLA SCAM CHARGES. Above in their official reply it says it is so that you have to be logged in to cancel- but they provide no way to do so- LIARS. SO I'm sending you your email and posting 10+ negative comments on beware of scams sites
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Mark N

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I've been publishing my website http://www.simplyeighties.com since 2009 with Yola and haven't experienced any scams. The only scams I receive are for domain renewal by companies not at all related to Yola. Yola are a genuine company.
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Laura Thomas, Social Media Coordinator

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Thanks Mark, we appreciate your support.

Gordon, please see this thread for our reply to your post and refrain from spamming our forum and posting on unrelated threads.