domain name still not registering

  • 1
  • Question
  • Updated 5 years ago
You sent me:
Note: a sentence in your response says if making changes after Jan 3rd contact support as these instructions will not work!

Under "Advanced settings", click on "Edit your domain registration information". Make sure you have selected the correct domain.

Edit your details and click on "Update details".

Your details will be updated. Please note that it may take a few hours for the change to take effect.

If this domain has not been updated by Jan 3 we will be need to take further action.

This is the message I received today when trying again to update domain

“Sorry, we are unable to edit registration information for domains of this type. Please contact support for further assistance”

The last week of Dec I followed the instructions that had notified me of the domain name info update. As far as i knew i had completed the steps.

So now what????????????????
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Amy Giese

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  • very unhappy with customer support. Your contact page says type these two words and THERE ARE NO WORDS APPEARING!

Posted 5 years ago

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Photo of Laura Thomas

Laura Thomas, Social Media Coordinator

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Hi Amy,

I am so sorry for the confusion and frustration you are experiencing. I would like to assist you but I was unable to locate an account under your name or with the email address associated with the forum. Please reply with your website address so I can investigate further.