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I have paid £15 ish pounds to transfer a domain www.thetailoringdirectory.com from anothejr provided to Yola but it hasn't worked and if I try and do it again I'm being asked for another £15! Can you help?
I have looked up your domain transfer, and when trying to process the transfer we received the following error message: The domain you are trying to transfer to Yola may be locked at the current registrar Gandi. Please contact the current registrar Gandi to verify it and try again.
It also appears that the email address registered to your domain may not be your current email. Could you check with Gandi that there is no domain privacy on your domain and your email address is up-to-date. This is important so that the authorization email is sent to the right place in order for you to confirm the transfer.
Once you have got the go ahead from Gandi please let me know and I can re-initiate the transfer for you. We know that this is quite a process, so if you have any other questions please let us know.