If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
Are you trying to redeem a Get Your Business Online free domain credit by chance? If so, these can only be redeemed on .ca domains. Please let me know if you are not a GYBO member and we can investigate further. Also, if you have a published website that would allow me to locate your account could you please post that as well, or email email@example.com from the email address associated with the account you are referring to.