Domain purchase error, Help!

  • 1
  • Question
  • Updated 7 years ago
  • Answered
Help! I just purchased a domain name and realized that I mis spelled the last portion of the word. Is there anyway to correct it?
Photo of iamwe  - Alaina

iamwe - Alaina

  • 7 Posts
  • 0 Reply Likes
  • frustrated

Posted 7 years ago

  • 1
Photo of Nazlie

Nazlie

  • 1721 Posts
  • 51 Reply Likes
Hi Alaina

Normally, it is not possible to change a domain name once it is purchased. However, as you have just purchased it, there we can try to see if it is possible to change it for you.

What is the domain that you purchased and what is the domain name that you would like to have?

Thank you
Nazlie
Photo of iamwe  - Alaina

iamwe - Alaina

  • 7 Posts
  • 0 Reply Likes
Help....the incorrect name was www.iamwehumanites.com the correct address was supposed to be www.iamwehumanities.com (humanities)
Photo of iamwe  - Alaina

iamwe - Alaina

  • 7 Posts
  • 0 Reply Likes
I also used my yola credit and extended the wrong address out a year :(
Photo of Nazlie

Nazlie

  • 1721 Posts
  • 51 Reply Likes
Thank you for the details. I will ask our Payments team for assistance on this one. Please allow 24 hours for someone to respond to you here.
Photo of iamwe  - Alaina

iamwe - Alaina

  • 7 Posts
  • 0 Reply Likes
Hi, I still have not heard anything back on this. I am so disappointed in myself for making such a ridiculous error.
Photo of Jim Trott

Jim Trott

  • 84 Posts
  • 9 Reply Likes
Also, Alaina, I notice that in your profile picture here on Get Satisfaction, you look young. Please don't take offense at this, but if you are below the age of 13, you cannot have a Yola account, and the picture you've specified looks below the age of 13.

No offense caused, I just wanted to make sure you don't violate the terms of service.
Photo of iamwe  - Alaina

iamwe - Alaina

  • 7 Posts
  • 0 Reply Likes
Im 36....but thanks for the info
Photo of iamwe  - Alaina

iamwe - Alaina

  • 7 Posts
  • 0 Reply Likes
Help....still no answer
Photo of Jackie

Jackie

  • 640 Posts
  • 35 Reply Likes
Hi iamwe - Aliana,

Apologies for the delay in coming back to you!

Yola's Terms of Service (http://www.yola.com/terms) state that there is a 30-day money-back guarantee for paid services, however this does not apply to domain name registration, other domain name services, Yola Premier, Fotolia Image credits and for already redeemed credits.

Your domain has been purchased and set up on your behalf, and since we have already incurred the expense for this domain name with our domain registration partners, it is not possible to refund or change the domain name.

If you would like to purchase a new domain name, you can do so by following these steps:

1. Click on the down-arrow next to the green "Publish to the web" button.
2. Click on "Publishing settings".
3. Click on "Unpublish site".
4. You will be asked to confirm that you wish to unpublish your site. Click on "OK" and your site will be unpublished.
5. Then click on "Publish to the web", choose the new domain you would like to purchase and follow the steps until your site is published.

Regards,
Jackie