Domain Renewal

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  • Problem
  • Updated 6 years ago
  • Not a Problem
I have a website domain www.glynwestdesign.co.uk set up through Getting British Business Online some years ago. I understand this has now been transferred to you.
This domain has been suspended but I have not received a renewal request. This may be because the original email address was glyn@glynwestdesign.com but is now glyn@glynwestdesign.co.uk. This address is also run through the domain and has also been suspended so please contact me ASAP on glynwest@hotmail.co.uk so that I can renew my domain name.
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Glyn West

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  • frustrated

Posted 6 years ago

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Monique, VP of Customer Support

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Hi Glyn

Although Yola partnered with Google for the GBBO program from May 2011, domains registered before that date were not transferred to us.

If you signed up with GBBO before 12 May 2011 your domain is not hosted with Yola and we do not have access to your domain settings. Your domain is most likely hosted by register.com. To manage your domain you can log in here: https://gbbo.myportalexpress.com, for further assistance with your domain settings.

Hope this helps and good luck renewing your domain name.