If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
I'm sorry to hear there are problems with the domain renewal - please ask your client to send us an email (email@example.com) and mark it for my attention (Marije). I will help her as quickly as I can (we don't currently have phone support).
Please could she remember to include the domain name she is trying to renew and what is going wrong when she tries to renew it.