Domain renewal stalled - paypal says "pending" for a week.

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  • Updated 7 years ago
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I renewed my domain through yola on June 3rd using paypal. Yesterday I couldn't get into my yola email and today my website is expired - when I checked my paypal it shows my payment is still "pending" SEVEN days later. Any idea what's taking so long?
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dawn

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Posted 7 years ago

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Emmy

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Hello Dawn,
I'm sorry to hear you are having trouble with this. I am referring this to our Payments Department and one of our Payments Specialists will respond to you within 24 hours. I am sorry for the wait in the meantime.

Kind Regards,
Emmy
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dawn

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Thank you Emmy! The problem has been resolved. In fact, I'm a bit bewildered:

I paid for a one-year renewal. I was just sent multiple renewal notices informing me that it has been renewed until 2016, but don't see any extra charges on my account. That would be some kind of phenomenal customer service to give me four extra years' renewal for my trouble, but I don't want to assume that is what happened! Who can I contact to discover whether this was deliberate or merely an oversight?
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Jackie

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Hi Dawn,

I located your renewal payment and it was still pending. It has now been pushed through and credited to our account, and I can confirm that your domain has been renewed until 8 June 2017.

I hope this helps! If you have any further questions, please let us know and we will be happy to help.

Thanks,
Jackie
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dawn

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WOW. I am gobsmacked. Thank you Yola - I will be singing your praises to everyone I know. That is some serious going above and beyond with customer service. You have my loyalty for life!
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Emmy

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Hi Dawn,
Thanks so much for your kind words, you don't know how much we appreciate that :)

Kind Regards,
Emmy