Domain renewal with TUCOWS

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
Hi guys,

I have renewed my domain registration and received a message from TUCOWS (or someone) saying that my domain is locked REGISTRAR LOCK. They give instructions in the email as to how to unlock but I am unable to make it work. Can you give the info I need please?
Many thanks

Andrew Hobler
Photo of Andrew Hobler

Andrew Hobler

  • 1 Post
  • 0 Reply Likes

Posted 6 years ago

  • 1
Photo of Crystal

Crystal, Champion

  • 250 Posts
  • 79 Reply Likes
Hello Andrew,

Was your domain expired before you renewed it? Sometimes, if it expires, there is a holding period before you can gain access to it again. If TUCOWS is the domain register, they would be able to give you more information about it.
Photo of Andrew Hobler

Andrew Hobler

  • 6 Posts
  • 0 Reply Likes
Thanks Crystal
Photo of Stefan

Stefan, Official Rep

  • 4448 Posts
  • 190 Reply Likes
Hello Andrew

Tucows is our domain registration partner. Can you please provide your domain name? What is it exactly that you can't make work, is the e-mail you received difficult to understand, or do you get stuck at some stage when you follow the instructions?
Photo of Andrew Hobler

Andrew Hobler

  • 6 Posts
  • 0 Reply Likes
Hi Stefan, Domain name is andrewhobler.com . The email is a little confusing. The domain registration people want me to send an epp code but I can't log into either TUCOWS or YOLA and don't have a password for either of these recorded anywhere so I am wondering if they were ever sent to me as I am quite diligent with that. What do I do now?
Thanks for your help.
Andrew
Photo of Stefan

Stefan, Official Rep

  • 4448 Posts
  • 190 Reply Likes
Hi Andrew

I have checked our database and your domain has not been renewed through Yola.

It is important to note that there are certain domain registrars who send unsolicited emails asking people to transfer and renew their domains with them. E.g., "Domain Registry of America" is not Yola, and is not associated with us. These domain registrars get your contact information from WHOIS, because your domain registration details are publicly available. You can choose to make your details private by purchasing domain privacy at USD9.95 per year (please let me know if you would like more information).

Your domain name is still registered with Yola, there has not been a transfer initiated, but it has also not been renewed with us.

If you would like to renew your domain with Yola please follow the steps on this link: Renew the domain you purchased from Yola. Once these steps have been completed your domain will be renewed automatically.
Photo of Andrew Hobler

Andrew Hobler

  • 6 Posts
  • 0 Reply Likes
Hi Stefan, I have paid $40 to Domain Registry of America so it was them who sent the original email asking for it to be renewed. It is a bit of a minefield when registering domains. I don't think I have ever renewed with the same company as there seems to be a lot of spamming going on. I still have no idea what to do next as there seems to be three entities involved. Thanks
Photo of Andrew Hobler

Andrew Hobler

  • 6 Posts
  • 0 Reply Likes
Aha... I see the system now. I have been conned by Domain Registry!
Photo of Andrew Hobler

Andrew Hobler

  • 6 Posts
  • 0 Reply Likes
Ok have sent an email to Domain Registry demanding a refund as I believe it was false advertising as no mention was made about having to transfer from YOLA (which I don't want to do). I expect a quick response from them.
Photo of Gop

Gop

  • 7473 Posts
  • 2115 Reply Likes
Hello Andrew,

Domain Registry of America has a long track record of conning people.

Domain name scams - Wikipedia, the free encyclopedia
en.wikipedia.org/wiki/Domain_name_scams‎
In 2002, Register.com sued Domain Registry of America (aka "Domain Renewal Group"), claiming the company illegally lured away thousands of customers by ...
‎Domain slamming - ‎Fake trademark protection - ‎Timeline - ‎References
Domain Registry of America scam | GreenNet
www.gn.apc.org/support/domain-registr...
Feb 27, 2013 – If you have received a letter in the post from "Domain Registry of America" (DRoA) or "Domain Renewal Group" urging you to pay them for ...
Domain Registry Of America: Scam Alert! | Website Design, Content ...
www.jvfconsulting.com/.../Domain_Regi...
Jun 28, 2010 – A few days ago we received a statement in the mail from Domain Registry of America. The invoice gives us the impression that a couple of our ...
Domain Registry of America still slamming, still scamming ...
domainincite.com/6434-domain-registry-of-america-still-slamming-still-s...‎
Oct 6, 2011 – Domain name slamming is alive and well in the ICANN-accredited registrar community. I've just received a letter in the mail offering me the ...
The Domain Registry of America scam - SpinWeb

www.spinweb.net/blog/the-domain-regis...
by Michael Reynolds - in 217 Google+ circles Have you ever received a domain renewal notice from Domain Registry of America?
"Domain Registry of America" Notices | Tiger Technologies Support
support.tigertech.net › ... › Billing and Payment › Billing Scams ‎
A company named "Domain Registry of America" is sending misleading "expiration notices" to domain name owners via postal (paper) mail. This company has ...
Domain Registry of America « blog.forret.com
blog.forret.com/projects/domain-registry-of-america/‎
I have been threatened with a law suit by Domain Registry of America because of the things I have written about them on this website. Since they have given me ...
Domain Registry of America is a scam. Don't let your nonprofit get ...
Photo of Stefan

Stefan, Official Rep

  • 4448 Posts
  • 190 Reply Likes
Hello Andrew

I'm very sorry that they managed to deceive you. You did the right thing by asking them for a refund. You should also let them know that from the WHOIS database you can see that your domain is not renewed, which is another reason why you would like your money back. From my experience they will refund you.

Keep me posted.
Photo of Andrew Hobler

Andrew Hobler

  • 6 Posts
  • 0 Reply Likes
Thanks guys for your info and help. I have sent another email to request a refund as no response as yet. I will keep you posted.