Domain Transfer.

  • 3
  • Problem
  • Updated 7 years ago
i have transfered my domain to you to host my web site on your site. www.ultimatehorseboxes.co.uk . It doesn't work. I wondered if you had any ideas?
Ihave changed the IP address to yours but all I keep seeing is page not available. It still loads ok if Igo through synthasite.com
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Darren

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  • frustrated

Posted 11 years ago

  • 3
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Monique, VP of Customer Support

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Official Response
Hi Darren

Sorry to hear this! Can you tell me how long ago you tried to publish your site (it can take up to 48 hours, so this could be a factor)

You seem to have done the right things. It might help to contact your domain name service and ask them for guidance.

I hope we can get to the bottom of this soon so that you can get your site published!

Best wishes
Monique
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lisaretief

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Official Response
Hi Darren,

Have you told the SynthaSite Site Builder that you want it to publish using your own domain name? To check this, when your site is open, go to "Publishing Settings". From there click on "Publishing Settings", then on "Manage Your Domains".

Under the setting for "Domain you already own" make sure that "www.ultimatehorseboxes.co.uk" is entered there.

After that republish your site.

Please let us know if that helps.
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lisaretief

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Official Response
Hi Darren,

If I do a trace on your domain (www.ultimatehorseboxes.co.uk) the DNS settings not have an A record pointing to the SynthaSite IP address, which is 208.75.208.172. Instead it is pointing to 82.110.105.10. That would be why it is not working.

This situation could be:
1. Because the DNS change you made is still propogating across the internet
2. The change you made was incorrect or was not applied

Did you make the change yourself using domain management tools, or did your service provider make it on your behalf. Please follow up to see if the change was made.

For more information see the thread at http://getsatisfaction.com/SynthaSite...
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Monique, VP of Customer Support

  • 6294 Posts
  • 446 Reply Likes
Official Response
Excellent! Glad your persistence paid off in the end!