If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
Are you trying to unlock your domain to transfer it to another registrar? We have a tutorial which will step you through unlocking your domain for this purpose. Here is a link, please look at the section for unlocking and transferring your domain: Tutorial: Managing the domain you bought from Yola.
Please let us know if you have any trouble with this.