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Hi, I have a silver package, and my domain elementalgiftscy.com is set to auto renew (on 2nd March), I have valid credit card stored as payment method so why is my site down and it tells me in the Yola admin panel that my domain has expired?
I have checked your account, and I can confirm that although your domain ElementalGiftsCY.com says that it will auto-renew, unfortunately the auto-renewed failed, and this is a technical issue on our side.
Please accept our apologies for this inconvenience. You will be able to go ahead and renew your domain manually by following these steps:
- Log into your Yola account.
- Click on the "Domains" link on the left-hand side.
- Click on the "Renew" button to the right of the domain you'd like to renew.
- You will be taken to the domain renewal page where you can choose your domain registration period, enable or renew domain privacy and purchase Yola Mail.
- When you renew your domain, you are opted-in for auto-renewal, you don't have to worry about your domain expiring and you don't have to renew it manually again.