Why am I getting renewal notices when I already renewed?

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  • Problem
  • Updated 5 years ago
  • Solved
  • (Edited)
I renewed my account on the 12th of December and 23 USD was deducted from VISA and still you keep sending me that I have to renew, what do you call that ?????
This is the owner of the website; dralwasiyah.com
my e-mail is alwasiyah@doctor.com
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Posted 5 years ago

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John Canter

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Your website is renewed, and you need to change the text on the about page.
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What text on the about page ?
Thanks John.
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Sanja, Official Rep

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Hello Alwasiyah,

I apologize for the delay in responding to this thread. We are trying to get caught up after the holiday backlog.

I hope you don't mind but I changed the subject to more accurately reflect your question in case others searching the forum may have similar questions.

I have looked up your account and see that you have successfully renewed your Yola Bronze hosting subscription. However, you still need to renew your domain. This is a separate process to your hosting subscription.

You can renew this by going to your My Yola page > Domains. Next to the domain you wish to renew, you can click on "renew".

Please let us know if you have further troubles.