• 1
  • Problem
  • Updated 5 years ago
  • Solved
I no longer need the custom domain of I have not been able to figure out how to "downgrade" . I got rid of this business after a major family death and only do side jobs. I would like down graded and would appreciate a refund.
Felicia Crabb
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Felicia Crabb

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Posted 5 years ago

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Hello Felicia,

Yola ask that requests for account changes be sent by contact form. Domains are a second party add on and after being purchased are non-refundable. Ownership continues until the next renewal date, the renewal though is the issue needing Yola's intervention.

Your Yola hosting is a second payment and needs to be altered from what you are saying.
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Sanja, Official Rep

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Hello Felicia,

I am very sorry to hear of the family member's passing. My sincerest condolences go out to your and your family.

I do see that you have emailed us with this request and one of our customer support agents have responded to you detailing what will happen.

We look forward to hearing from you.