Downloads are freezing and people are screaming what do I do?

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  • Question
  • Updated 10 years ago
  • Answered
downloading freezes and cant upgrade to Adobe Acrobat 9, but opening PDF files from other sites greater in size and they are opening without delay can some info please be provided. Thank you!
Photo of Anton


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  • confused

Posted 10 years ago

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Photo of Emmy


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Hello Anton,
Can you please give us a link to one of the pages that you are having trouble with the pdf downloading so I can take a look.

Photo of Marije

Marije, Official Rep

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Are you using Internet Explorer as your browser? Unfortunately this is a known problem with clicking-on and downloading some PDFs in Internet Explorer that is beyond our control. The alternative is to add some text next to the file saying something like "If you are unable to open this PDF, right-click on the link and choose Save to download and open this file from your computer".

If the PDF's still won't download, feel free to post a link to your site so that we can take a look.