Drag and Drop Malfunctioning

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  • Question
  • Updated 7 years ago
  • Answered
My drag and drop in the site builder is acting skrewy. For some reason the drag and drop is not working properly. It's taking me several minutes to move text and widgets around the site. I have been using this site for several months and it never used to take me entire minutes to move text from point a to b. I've already tried the support staff but apparently they have no idea. Can anyone else please tell me what seems to be the problem?
Photo of dpes1988


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  • angry

Posted 7 years ago

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Photo of Marije

Marije, Official Rep

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Hi dpes1988,

I think you've sent an email to Support (the name is slightly different) and I will answer that email too.

I'm sure that our Support staff have given you a number of steps to try and solve the problem. It could be difficult to try and find out what is going wrong when it appears that all is well with our system and we can't replicate the issue.

Often, there are settings in the browser you are using or the computer you are on that can affect your access to the Sitebuilder. Could I ask that you try these two things so that we can try and isolate whether it is specific to you or a fault with Yola:

1. Try the same actions in the Sitebuilder in another browser.
2. Try the same actions in the Sitebuilder on another computer on another network.

If the same problem happens, then I would like to get this very specific information:

1. What browser and version are you using. Is it the most recent version of your browser and is it one of the supported browsers? (http://www.yola.com/customer-support/....
2. Which page does this happen on (or is it all pages?)
3. What are you adding to your site or does it happen when you add anything?
4. Have you recently added any new software, antivirus, browser add-ons to your system?
5. Have you recently made any other changes to your computer setup?

Please let us know how it goes and forward any feedback on the issue, we would like to help you get back into the Sitebuilder again.