Driving crazy

  • 3
  • Problem
  • Updated 10 years ago
  • Solved
I'm not publish yet because I'm still building my site but top banner and pictures start not working is even problem to edit.Please is some problems with yola or my comp? Thanks
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Roman

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  • frustrated

Posted 10 years ago

  • 3
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Sanja, Official Rep

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Hi Roman

I'm sorry that you're experiencing some problems and frustrations. First of all... what browser are you using? Secondly, it would help if you could publish for a few minutes so that we can see what's going on in your site by giving us your url. Then, you can unpublish again.
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Roman

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Ok I will.I'm using Internet Explorer
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Sanja, Official Rep

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What is your site url?

Also.. Yola works best with Firefox. I would recommend that you download this browser. It's free! You can do so here: http://en-us.www.mozilla.com/en-US/fi... Then, re-log back into your site and see if you can make the changes you need.
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Roman

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I try mozilla and same think even worst.Problem is to edit top banner picture is just vanishing completely after saving top banner only.
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Sanja, Official Rep

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Okay.. would you mind sharing your url? I'd like to see what's going on. Hopefully, we can sort this out.
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Roman

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and I published this.web is www.buckslisting.com not showing yet
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Sanja, Official Rep

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Darn.. since your site is not showing, I can't see what's going on.

I have another question to ask you. What template are you using? I'd like to try and see if I can replicate your problem. If I can, then this would suggest that there may be a bug.
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Roman

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I'm using kids corner.
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Sanja, Official Rep

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Okay.. thanks for letting me know. I'm going to check it out right now. Hang tight. =)
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Sanja, Official Rep

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Hi Roman

Unfortunately, I was not able to replicate your problem. I had no problems uploading my banner and saving it. What kind of image file is your banner?

Can you try one more thing for me? Can you please try clearing your cache in your browser and the re-logging back in?

Also, I wonder if you have other things on your webpage that may interfere with the formatting of your site?
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Roman

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That picture was there for all month and vanished this weekend.I will figure.Thank you
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Sanja, Official Rep

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Ahhh.. that I did not realize! Okay... this is probably due to the maintenance that took place a couple of days ago. Others have reported this same problem. Yola tried to catch everyone's site that were affected but some were missed in the process. Please send an e-mail to support@yola.com explaining to them your issue. I'm confident that they will help you out.
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Roman

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Thank you much
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PowerStocks

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I have same problem. Banners were fine till the wekend. Now cant edit banner. When you click on edit banner a SOMETHING HAS GONE WRONG error box opens up. After typing in description and clicking SEND it gives a "error reporting failed - contact yola.com" Ive emailed yola 3 times in last 3 days with screenshots of the errors but still no response which is surprising as they normally respond quite quickly.
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PowerStocks

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I deleted by cache. same problem. You cannot click on CHANGE BANNER at all - youre stuck with the default banner. Worked fine till Sunday. All other image loading works fine its only when tyou try CHANGE BANNER you have a problem, but when adding images to other HTML pages, everything works OK so its a bug or something.
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jeremy, Employee

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Hi there Dwaine,
I am sorry you are having this problem.
I replied to your email you sent to support about this issue. Did you receive it?

We are unfortunately experiencing a bug with this at the moment.

There is however a workaround:

1. Click on the Properties sidebar.
2. Scroll down and change the banner by clicking on button next to "Banner image" at the bottom.
3. Unfortunately the banner editor is not available when you use this workaround.

Please let me know if you need any more assistance with this
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PowerStocks

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Hi tried that. same problem. Its only on new pages. All my old pages (where i have already changed from the default skyscraper) work fine for edit and change banner. New pages wont let you change default banner, not if you click on the change button on the banner nor if you try the properties menu
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jeremy, Employee

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Hi there Dwaine,
Thanks for the feedback.
We are busy with your site at the moment - I will update you via email as to the status of it. (I hope that is ok with you)
Again, I am sorry for the inconvenience.
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Rizan

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I had banner problems about 2 weeks ago, was going just fine then nothing but problems. Finally found a way to deal with it but not until I had lost every banner page.....
Still isnt working nice and easy like it used to, just go in and change the picture not the entire banner.
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PowerStocks

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Still having the problem - anyone at Yola working on this?
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jeremy, Employee

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Hi there Dwaine,
Our engineers are currently working on the bug and we are hoping for a fix soon.
I am sorry for the inconvenience.
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PowerStocks

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Marije, Official Rep

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Hi Dwaine - we are definitely looking into the bug however it may take some time and for this we apologize. Perhaps this workaround will work:
1. Go to a page that already has the banner
2. Click on the down-arrow next to the save button and click on 'Save As'
3. Save a copy of the page with a new name

Unfortunately this means that you'll need to redo some content if you have already created the page.