e-mail address rejected

  • 1
  • Question
  • Updated 5 years ago
  • Answered
I want to cancel my subscription but you reject all my e-mail addresses even though you sent a renewal notice to one of them. What should I do?
Photo of Jeff Wood

Jeff Wood

  • 2 Posts
  • 0 Reply Likes

Posted 5 years ago

  • 1
Photo of Stefan

Stefan, Official Rep

  • 4448 Posts
  • 190 Reply Likes
Hello Jeff

Can you please tell me your e-mail address to which we send renewal reminders? I will then be able to search for your e-mail in our system in order to assist you further.
Photo of Jeff Wood

Jeff Wood

  • 2 Posts
  • 0 Reply Likes
Photo of Stefan

Stefan, Official Rep

  • 4448 Posts
  • 190 Reply Likes
Hello Jeff

When I search our system for this e-mail address, I can only find an old e-mail which is not about cancelling, but not a recent one. Can you please send us your request again from the e-mail you posted above? We can only process your cancellation if we have an e-mail from you to verify your account ownership and to connect you with your Yola account.

You can let me know on this thread as soon as you've sent it off, and I will check if it's in our system.