E-mail form is not working

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  • Question
  • Updated 7 years ago
  • Answered
I just purchased a domain and email-address.
The webmail is working. But the email form is not. Should I do something to connect the form to the email? I can't find anything about this in the tutorials...
Photo of Anna


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Posted 7 years ago

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Photo of Marije

Marije, Official Rep

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Hello Anna,

The email address used for the Yola Form Widget is the one that you use to log into your Yola account. You can check or change this email address on the form by:

1. Opening your site in the Sitebuilder and going to the form.
2. Click on "Edit" on the top left of the Form Widget.
3. Click on the "Settings" tab in the Form Widget dialog box.

If you're not receiving submissions and it's the correct address, could you check the junkmail folder of your email?

I hope that it helps - if you want us to check which email address it is being sent to, you'll need to send us an email (support@yola.com) because we don't want to publicize your contact information here. Remember to let us know which page of your site the form is on.
Photo of Anna


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ooh, I found out what I did wrong...
I looked in the wrong mailbox. The mailbox connected with my account is not the new mailbox connected with the web-site.
Thank you!
Photo of Brianna


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Hi Anna!
Glad to hear your issue is resolved.