Ecwid postage costs options choice not consistent with item weight

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  • Updated 6 years ago
There is a problem with the postage options offered to a customer when they place an order in their ecwid basket. Two postage options are offered when the change delivery for location button it checked, one of which is correct for the item's weight, and the other is for a much heavier item! Why is this when the object weight is the same? I thought that options would be scanned down the list so after seeing the fast delivery option, the slow option for the same weight listed underneath the fast option would be selected. Any ideas? Thanks.
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Jane

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Posted 6 years ago

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Gop

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Hi Jane,

There are probably many explanations for the apparent error. I would need a bit more specific detail to work this out with you.

How have you created your shipping estimate facility? can you do a screen shot of your shipping charges and your zones?

Which country are you shipping from?

Are you shipping internationally?
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Gop

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Jane I have been looking into this further and one scenario is that comparing two shipping services can cause apparant discrepancy in weight. This can be due to the steps if you like between weight divisions. For example here in Thailand, EMS are the couriers for Thai mail. They start their weight division initially at 250, 500 then 1000, 1500, 2000 grams and so on up to 20 Kg. So a package of 245 gm will be charged the full 250 gram rate, The 1010 gm will be characterised as a 1500 gram weight.

If I now take a DHL, or who-ever, they charge a higher rate but their weight definition is almost continuous and they charge for the weight stated. Royal Mail on the other hand is an absolute nightmare because as well as weight they factor in volume..... in steps. No one can work that one out except the customer service people at the Post Office.