Edit page was freez, mess up and can't save.

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  • Question
  • Updated 6 years ago
Hi Admin

My main page was freeze and it couldn't let me drag and drop neither "save" at the edit site. However the funny is even I never publish it still publish for me, this is also a problem for me.

Please help thanks.

My site: http://sheest.yolasite.com
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Shee ST

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Posted 6 years ago

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Laura Thomas, Social Media Coordinator

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Hi Shee,

I see a lot of external code copied onto your website, so I suspect you have some bad code interfering with the Sitebuilder. Please check out the tips in this tutorial and let us know how it goes.
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Shee ST

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Hi Laura

Thanks for the promptly help. However I still can't solve the problem, coz the site don't allow me to select and paste. I think I might upload a large pic and after that it become like that. Anyway I already took out the pic but the problem remain unchanged.

May I know where to edit the whole page of html for my 1st pg? Or can you please guide me online?

I think that the paddle is too large and cover up my left manu. How to reduce the paddle size?

Thanks!

Shee
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Stefan, Official Rep

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Hello Shee ST

Bad custom code can break a page or your whole website. When this happens, your page or site can become inaccessible, and I'm afraid that this is the case with your website. I'm sorry that we don't have the capacity to search your site for bad code to check if we could repair it for you. You will need to delete the page/site and build a new one from scratch.

Large pictures will not make your site inaccessible, just take long to load.

To avoid this in future, please make sure that you copy/paste custom code fully and that you understand what the code is doing. It is also recommendable to test custom code on a test page first, and if there is an error which makes the page inaccessible, you can still delete it and try again.

I'm sorry I don't have better news for you at this stage.
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Shee ST

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Hi Stefan

Thanks for the help. However I still found out that it seems like not my code problem but the custom panel become overlap each other. Is it my code coz the custom panel overlap?

Shee
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Stefan, Official Rep

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Hello Shee

Which browser are you using and which version?

I've spot-checked your website sheest.yolasite.com, but I can't seem to find any overlapping Custom Panels. Could you please specify on which page of your website you see this happening?
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Shee ST

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Hi stefan

Sorry for the late reply, coz it never prompt to my mail therefore not realize you reply me.

I'm using chrome and firefox. My problem is not at the after published. However I can find the problem at my edit site. Is the column widget problem, you can try a blank site and make 4 column (place a column divider in and place another divider and make it become 4 column) then make another 3 column at the bottom and make another 2 column and another 1 column divider under it. Place some text widgets then the make another 2 column again think in here you will start the problem. If you drag it sometime it will going to the back and start disorder and loading very slow.

Till now I still facing the same problem and I can't add any column widgets anymore due to it will auto move to the top.

I'm wonder is it limited the size of placing or the widgets can't be place like that to make 4 column. If so how can I make a 4 column divider?
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Stefan, Official Rep

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Hello Shee

As far as I know, there is no limit for adding Column Divider Widgets. Can you please create a test page as you described it above? I'm afraid I won't do everything right to try and replicate the error. If you see the error again after you have built the test page, let me know the name of the website and the name of the page, and I'll be happy to check it in your Sitebuilder.

Thank you for working through this with us.
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Shee ST

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Hi Stefan

Sorry to tell you that I already reach the limited 2 site and can't build extra anymore.
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Gop

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Hi Shee,

You can build as many sites as you wish but you can't publish anymore than 2 at one time.
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Stefan, Official Rep

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Not quite correct, Gop. If you had built more than 2 sites before the package conditions changed, you were allowed to keep all sites, but you could only publish 2 of them. If you created a Yola Free account after the change, you will need to upgrade to one of our hosting packages in order to create and publish more than 2 sites.
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Gop

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OK. Thanks Stefan.
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Stefan, Official Rep

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Hello Shee ST

You won't need to create another website. You can create a test page on either of your existing websites. If you uncheck the "Display in navigation" checkbox in the "Add new page" dialogue box when you create the test page, it won't be displayed in your navigation. Let me know when it's finished, and I'll be happy to check it.
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Shee ST

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Hi stefan

I already copy it and uncheck it too. But how to let u see it? The site's problem is same as my origin site. The loading period is slow too.
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Stefan, Official Rep

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Hello Shee ST

I'm able to check it in your Yola account. But can you please let me know the name of the website and the name of the test page, so that I'll be able to locate your test page and check?