edit subdomain problem

  • 1
  • Problem
  • Updated 8 years ago
  • Acknowledged
hi yola,

i got a problem. i need to change my domain to 1 of my sites. but i can't changed it becuase it is coming up with an error. i can publish it but i can't edit my subdomain. it is saying something has gone wrong please contact customer services
Photo of smithy

smithy

  • 1222 Posts
  • 28 Reply Likes

Posted 8 years ago

  • 1
Photo of Emmy

Emmy

  • 5892 Posts
  • 299 Reply Likes
Hi Smithy,

If I am understanding correctly, you have published your site to a new custom domain, and now you want to add a subdomain but are receiving an error? I'm not exactly sure if that is the scenario you are describing.

Can you tell us more about the error you are receiving and also what steps you take right before the error occurs.

Thanks,
Emmy
Photo of smithy

smithy

  • 1222 Posts
  • 28 Reply Likes
right i got a subdomain called bunny-bubbles-at-time-to-chat.yolasite.com but i wanted to chane it to bunny-logins-at-time-to-chat.yolasite.com. but for me to change it i could do it 2 ways. 1. go to the publish senttings and go to edit subdomain. and 2. unpublish it and then re-publish it. i had to do the 2 second once bcause there is some sort of a problem with the edit your subdoamin in the publish settings!!
Photo of Marije

Marije, Official Rep

  • 4636 Posts
  • 237 Reply Likes
Hi Smithy,

I think I can see what the problem is - the button in the publishing settings becomes inactive and you need to go back and click on "Publish to the web" in order to publish to a new address.

I'll get this bug logged for a fix - thanks!