Edit Website A Real Problem - HELP!

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  • Problem
  • Updated 6 years ago
  • In Progress
Yola recently changed its website look and since that time, I can not open the "edit website" page after logging in successfully. I have used Yola for nearly 2 years with no problems until now.After attempting to go to "edit website", the page never loads properly and displays an error message. VERY FRUSTRATING AND NEEDS TO BE FIXED ASAP!
Photo of jimjeffordsforcommissioner


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  • very frustrated

Posted 8 years ago

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Photo of Gop


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Hello Jim,

is your site published and if so can you see it?

Let's know the address if published and I'll check for issues.
Photo of Stefan


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Hello Jim

Gop is right (thanks), please provide your URL or login e-mail (not your password) for us to be able to find your Yola account in our system and check what's going on.

It would also be helpful if you could let us know what the error message says. You can provide a screenshot here. Thanks.
Photo of ////


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I have been experiencing the same problem for the last few months. Before the new design - no problems. Now, it's almost impossible to get into my sites to edit them.

I've already gone through the routine with Yola Support, and none of it was of help. Sometimes, I get up around midnight, or at an odd hour on a holiday, and have success editing my sites.

What I really believe is happening is, much like the famous Government site, Yola might be overloaded at certain times of the day.
Photo of Gop


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Hi ////,

Unfortunately the internet is not the same the world over. Many places offer priority to local sites and have limited access to international sites through the international gateways. For example here in Thailand the bandwidth overall is large but the international gateway is only a fraction of the over-all. This international gateway is shared by all ISP's within the country and generally comes down into a tiered structure. It probably has nothing to do with Yola per se.

For example during the week at lower usage times the speed through the international gateway is good almost maximal but on Friday evenings and during the weekend it slows down to about 10 to 20% of the maximal potential and users just have to wait their time. This coincides with recreational internet use. Worse case the access times time-out for overseas sites while domestic sites are fast.