editing front page

  • 1
  • Question
  • Updated 10 years ago
  • Answered
I still can't edit my index page in synthasite. going on 2 weeks now!
My account is a paid account. I sent a few support emails and still no responses.
My index page sits and loads, I can edit all my other pages.
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Evercrest

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  • sad I can't edit my index page

Posted 10 years ago

  • 1
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Evercrest

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How come no answer to my questions?
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Peter

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Hello Evercrest,

I wonder if you can see this?

I have seen 5 responses from Synthasite on your recent requests.

If you see this I suggest that you send them an email at: support@synthasite.com

Googdluck
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Marije, Official Rep

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Hello Evercrest,

I think we have tried to reply to all of your posts and answered your emails that you've sent to us in Support. Here are links to all of the threads, just in case you missed a suggestion:

http://getsatisfaction.com/SynthaSite...
http://getsatisfaction.com/SynthaSite...
http://getsatisfaction.com/SynthaSite...
http://getsatisfaction.com/SynthaSite...
http://getsatisfaction.com/SynthaSite...

If you could follow the suggested steps and let us know if any were successful? You are also welcome to answer the email that we sent back to you from Support.
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Evercrest

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None of the suggestions worked, I still can't edit my front index page.

I deleted the site, Thanks anyways. Now I paid for a domain thats not gonna do me any good cause I have no site. I can't believe no one could solve the issue I was having. No replies from support.
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Monique, VP of Customer Support

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I can't believe you are still saying "no replies" after all the replies you have had. Nevermind, you still own the domain name and can transfer it to the service of your choice. We are also still available to help you get your site working, but in order to help you, you need to answer our questions.
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Ruth

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I'm sorry that our emails to you weren't received.

You can open a new site, and we would be happy support you through that.

Please let us know how we can assist you. I'm sorry that you have run into these problems.
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Evercrest

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I did do up another site, really I shouldn't of had to delete my other site after all that work I did. Now since I started the new site and directed my domain to the new site, I get a error pop up box each and everytime I edit. and publish the page (s)
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Evercrest

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I just noticed your post: Monique, (Official Rep), commented 23 hours ago
I can't believe you are still saying "no replies" after all the replies you have had. Nevermind, you still own the domain name and can transfer it to the service of your choice. We are also still available to help you get your site working, but in order to help you, you need to answer our questions.

However I have did what you all said to do. none of it worked. It ended up me deleting my site and redoing it all over again.
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Marije, Official Rep

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Hi Evercrest - I replied to your email quite a few hours ago and your problem is now fixed. We had a minor publishing problem, but it is now fixed. Your site is working and you will no longer get the error.

Please come back to us if you need any other assistance.