Email Server information error

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
My email is not sending or receiving and the error message is "Cannot find the email server verify the server information in your account properties." I have spoke to the internet service provider and they say that this is a problem that my email service provider needs to fix. Are there additional server settings that I need to change when using Telkom - ADSL service provider in South Africa. My email works with other internet connections. Please help!
Photo of Candice Moore

Candice Moore

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Posted 6 years ago

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Photo of Lyall

Lyall, Official Rep

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Hello Candice,

This is a standard error and normally points to a username, password or server error. You can check these in your mailbox settings in the client or device you have your mailbox set up in. Your username should be your full email address. I have forwarded your server information to your email address, to keep it out of the public domain. Please respond to my email if you have further trouble - I am eager to assist!