email charge on new domain registration

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  • Problem
  • Updated 6 years ago
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i have been charged for webmail, yet no webmail account is accessible for i have recently registered this domain with yola
Photo of Richard Grindon

Richard Grindon

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Posted 6 years ago

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Photo of Stefan

Stefan, Official Rep

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Hello Richard

Yes, your new Yola Mail mailbox is accessible. You must make sure that you select your domain name "" from the drop down menu at the top right on your Yola Mail page of your My Yola dashboard in order to view your new mailbox assigned to your domain. When I do this in your Yola account, I get the mailbox set up as designed.

Can you please try and see if you get the same, and come back to us if there are any issues?