Email form submitting - but nothing being received.

  • 1
  • Problem
  • Updated 7 years ago
I have just installed the Yola email form on my website and it looks great. The 'send to' email address has been checked, saved and is correct. When the form is submitted, it leaves the appropriate message saying it has been sent. But nothing, no email received and nothing in the spam folder. Is there something I have overlooked??
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Mike

  • 2 Posts
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  • frustrated

Posted 7 years ago

  • 1
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Justine

  • 751 Posts
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Hi Mike,

If you don't mind sharing the address of your site here, I can test the form on my side and see what could be causing this problem.

Thanks!

- Justine
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Gary

  • 4 Posts
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Was this solved for you? I'm having the same problem.
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Sanja, Official Rep

  • 10698 Posts
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Hello Gary,

I have responded to you via email. Please let me know if you have not yet received it.
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Mike

  • 2 Posts
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Hi Gary.

Justine from the helpline took a look at the problem - and then it worked!
Didn't find out why it failed the first time, but I can use any email and it still works.
Just make sure the email address is correct and ensure there is no space before the address.

Mike