email is down, yola offering help via email. how can I get phone help?

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  • Updated 4 years ago
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My email is down (since yesterday_ and it's a business email. Clients are getting bounce back messages and Yola's phone message says to contact them by email. I have a domain that's good through July and there was no warning about this. The chat service is not available to me. How can I get some immediate help to resolve this??
Photo of David Warmflash

David Warmflash

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Posted 4 years ago

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Photo of Jackie


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Hi David,

We have responded to all of your emails, however as your domain and email have been suspended due to the new ICANN validation policy, I doubt you are receiving our replies.

We have received your call back request, and and we will phone you as soon as our lines are open.

In the meantime you can validate your domain and email by following the steps in this tutorial: Verifying Contact Information for ICANN Validation.

We will be in touch as soon as possible.